Policies

Please read the following information concerning the use of the E-Commerce of The Orchid Gifts of Madeira Online Store and website. Once you have read this page, and if you still have additional questions, do not hesitate contacting us by mail or phone.

Safety & Security
The Orchid Gifts of Madeira, Online Store uses PayPal for all payment processing which guarantees the security of all facts passed between the web server and the browser. All information is kept private.

How to Order

Order online
When ordering online, just click on basket button. By clicking on the basket, the site will take you automatically to our easy web-based system. Our web-based system is a confidential, fast and easy way to order items right to your doorstep. After you have placed an order with us, we will send an automated confirmation of the order to your e-mail address as provided.

By Phone

You may contact us using the number 351 291 76 22 60 and place your order/s during the following hours:

Monday to Friday between 10:00 and 20:00

Saturday: 10:00-14:00 or 15:00 -20:00

Sunday: 10:00-13:00 or 15:00-20:00

Mail Order

If you choose this option, you should fill in the order form correctly and post it to us at the address as follows:

Postal Address:
The Orchid Gifts of Madeira
Monumental Lido – Shopping Center
Estrada Monumental 284 – Ground Floor, shop nr. 12
9000-100 Funchal
MADEIRA
Portugal

On receipt of your order, we will contact you to confirm your order status and payment instructions.

After Placing an Order

Shipments are despatched on receipt of full payment.

We do not charge for anything we do not ship.

After clearance of payment your order will be processed and despatched.

If the product ordered is in-stock, we make every attempt to ship your order within 2 or 3 days after receiving the confirmation of your payment.

You can expect to receive two emails throughout this process

Email One: when your payment has cleared and your order has been processed – you will receive an email confirmation and sales receipt to the email address you entered in the billing information.

Email Two:
when your order is shipped – a confirmation email containing your order’s tracking information will be sent to the email address you entered in the shipping information (if different than your billing email address)

Payment Information

The payment/s of the order/s placed at The Orchid Gifts of Madeira Online Store may be transacted through:

PayPal or Bank Transfer

The Orchid Gifts Madeira is a secure site so your bank details and payment information cannot be shared or abused in anyway.

Price Changes

The Orchid Gifts of Madeira, Online Store will keep prices on this website updated and accurate, however  we reserve the right to change prices at any time.

Orders

On ordering our merchandise we ask for the following personal information on our registration form: first and last name, billing/shipping address, telephone number, email address, username, password, password hint and credit card number to process your order. Your telephone number is required to complete the registration or order process, so that we can use it to contact you about your order if we need to. Your billing information is also used to certify that the right person is charged for the jewellery ordered.

Shipping Information

Shipping rates for your order are automatically added during the checkout process (once your shipping address has been determined).

The rates are based on package weight and actual shipping charges.  Only one rate will be applied – 6,00€.  

If the product ordered is in-stock, we will make every attempt to ship your order within 48 hours after receiving the confirmation of your payment.

Even though our online store remains open, we may not be open for business in our physical offices. Please keep in mind that we do not ship on Saturdays, Sundays or Bank Holidays. Should your order be placed at one of these times, it will be shipped upon our return.

The Orchid Gifts of Madeira, Online Store, is not responsible for lost or broken items while shipping.

Free Shipping Promotion

On all shipments, if your purchase has equal or greater value than 150€ (one hundred and fifty Euros), your order qualifies to receive free national or international shipping. We reserve the right to change or discontinue Free Shipping Promotion at any time.

Backordered Item

Sporadically, an item may be out-of-stock regarding the size or colour chosen. In this case, we will provide you with other solutions, supplying you a similar item. In this particular case, prior to, we will establish contact with you by email, providing you with pictures of the alternatives articles for your agreement. Please keep in mind, that these articles (orchid flower jewellery) are natural. Therefore its colour and shape tend to vary.

These circumstances may hold-up the processing and shipping of your order. If we find an item on your order that is unavailable for shipment, we will contact you via email to inform you that the item is out-of-stock. We apologise for such inconveniences and try diligently to rectify availability.

Return Policy

The Orchid Gifts of Madeira, Online Store detains two days money-back guarantee policy to all customers. If you are not satisfied with your purchase, you may return your items for a full refund minus shipping and handling. You should inform The Orchid Gifts of Madeira Online Store by mail or phone about your decision within 48 hours. After 2 days of receipt of your order a refund will not be accepted, yet you have the possibility of exchanging your article.

Merchandise must be returned in resalable condition and once returned items have been inspected, the refund will be issued.

Return Instructions

1) Pack your goods with the original packing materials and slip (receipt) in a cardboard shipping box. If you don’t have the original invoice, make sure to include your full name, address, order number and reason for return or exchange. You will also need to enclose your dated & post office/courier stamped of receipt slip.

2) Send the package by registered mail via your local post office or carrier.

3) Mail the package to:
The Orchid Gifts Madeira
Monumental Lido – Shopping Center
Estrada Monumental 284 – ground  floor, Shop nr 12

9000-100 Funchal
MADEIRA
Portugal

Keep in mind:

  • Each item must be returned in the same condition as it was sent, unworn and unspoiled. Damaged goods, due to client negligence, will not be accepted for reimbursement.
  • All requests of refund will be processed after the articles have been inspected and verified.
  • Shipping and packing costs of returned articles are payable by the client. The Orchid Gifts of Madeira, Online Store only refunds the value of the article/s, if an exchange of article/s is not possible.

Once again we remind you to return your items as instructed with all its original presentation and packaging. If you have any questions, contact us as soon as possible.

Damaged Merchandise

If you receive a damaged item, please notify The Orchid Gifts of Madeira, Online Store within 24 hours of delivery. The product and all packaging material must be retained until the matter is resolved with The Orchid Gifts of Madeira Online Store.

 

Goods

We offer a variety of goods unique and partly or totally handmade specially the natural Orchid line. Casual, dressy or contemporary jewellery, you name it and we have the ideal jewellery for your choice. For a very reasonable value, you may shop by style or price.

We have selected a range of different articles in our Lava and Dried Flower collection. Earrings, charms, necklaces, bracelets or rings are available. Suggestions or requests of other jewellery items are welcome according to your interests.

Within the Orchid collection, may we remind you, that these are natural flowers and therefore colour, size and shape are all different. We make an effort to display the colours of our items that appear on the site as accurately as possible. However, the actual colour you see may depend on your computer system and monitor. We can not guarantee that your computer will accurately display such colours.

Weights, measures and descriptions are approximate to guide you on your choices. All contents, products and prices of products and services described on this website are subject to change at any time without notice.

We will do our best in supplying you with accurate information about our products including applicable colours.

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Availability of goods check

All products availability depends on stock and may be withdrawn at any time. If stock is unavailable for an order you have placed, you will be refunded the full amount of your purchase.

Packing

According to the article/s chosen by you, we secure safe transport of your packages, using cardboard boxes or padded envelopes of different sizes, bubble wrap and any additional material we consider applicable to guarantee safe, fast and efficient transportation and delivery of the items.

In your order, please state specifically whether your article/s is for a gift so that we may wrap your goods (jewellery) according to your intention.

The Orchid Gifts of Madeira Online Store is not responsible for any damage caused by shipping companies.

Disclosure to Authorities

The Orchid Gifts of Madeira, Online Store cooperates with law enforcement agencies working to identify those who may use our services for illegal activity. As a result, we reserve the right to disclose any and all information to lawful government bodies or officials under certain circumstances as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud or other activity that is illegal or may expose us to legal liability.